DEBORAH WHITE

• Verified accuracy of patient information on prescription orders.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Ensured accurate billing information was included on prescription orders prior to processing them.
• Resolved customer complaints regarding product quality or quantity issues.
• Performed administrative duties such as filing, data entry, answering phones.
• Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Assisted patients in understanding their medication instructions and usage directions.
• Entered patient profile information into computer systems accurately and completely.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Maintained clean and organized pharmacy shelving and work areas.
• Compiled customer demographic, allergy and medical history background.
• Established and updated patient profiles, medications and insurance details.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
• Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
• Monitored prescription refill requests and communicated with patients regarding their status.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Prepared prescription transfers to other pharmacies.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Interpreted and processed medication orders under supervision of pharmacist.
• Ensured compliance with state and federal pharmacy laws and regulations.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
• Established or maintained medications and other patient profiles.
• Entered prescription information into computer databases.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

• Prepared medication labels with item name and quantity.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
• Prepared and submitted claims to insurance companies for payment
• Received, reviewed, dispensed, and labeled over prescriptions daily with expert accuracy
• Communicated with insurance companies for billing purposes.
• Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
• Promptly referred all doctors' calls and customers’ medical questions to the pharmacist on duty
• Entered orders into the system and filled medication orders.
• Ordered medicines on timely basis to meet anticipated demand from patients and reduce backorders.
• Efficiently responded voicemails to promote assistance and service to customers.
• Calculated dosage, filled prescriptions and prepared prescription labels.
• Assisted staff members with drug inventory, purchasing, and receiving.
• Created new customer profiles and updated information in pharmacy computer systems.

Pick clients up from their homes and take them to their destinations.

• Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
• Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Dispensed and delivered patient medications to patients throughout the hospital.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
• Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

Communicated directly with doctors' offices via telephone, fax and email.Dispensed and delivered patient medications to patients throughout the hospital.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders..

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Correctly priced and filed prescriptions after they were filled.

• Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens.