Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xaviera Jacome

6963 Alderton Street

Summary

Dynamic host with a proven track record at Jean-Georges, enhancing guest satisfaction through exceptional service and efficient reservation management. Skilled in multitasking and team collaboration, significantly improved service quality by implementing feedback mechanisms. Expert in guest relations and staff coordination, leveraging foreign language skills to elevate the dining experience.

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

2
2
years of professional experience

Work History

Host

Daniel
05.2024 - 12.2024
  • Managed reservations to optimize seating and minimize wait times.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Implemented feedback mechanisms to continuously improve service quality.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Host

Jean-Georges
09.2023 - 04.2024
  • Opened and closed seating sections according to volume of guests.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Managed reservations to optimize seating and minimize wait times.
  • Answered customer questions about hours, seating, and menu information.

Host

Marea Nyc
02.2023 - 08.2023
  • Enhanced atmosphere with attentive service and personalized attention.
  • Implemented feedback mechanisms to continuously improve service quality.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Managed reservations to optimize seating and minimize wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

GED - Science

High School For Contemporary Arts
The Bronx, NY
06.2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Guest relations
  • Staff coordination
  • Reservations
  • Table assignment coordination
  • Foreign language skills

Timeline

Host

Daniel
05.2024 - 12.2024

Host

Jean-Georges
09.2023 - 04.2024

Host

Marea Nyc
02.2023 - 08.2023

GED - Science

High School For Contemporary Arts
Xaviera Jacome