Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Chatman

McKinney,TX

Summary

Dedicated and experienced customer service professional with a proven track record in various roles, showcasing a keen ability to engage with guests, train employees, and manage inventory effectively.

Overview

3
3
years of professional experience

Work History

Clerk

Market Street
Allen, TX
09.2022 - 11.2024
  • Provided exceptional customer service with over 2 years of experience.
  • Trained 3 employees in the deli department.
  • Reduced product waste to increase profits.
  • Slice meat and cheese, prepare sandwiches, and stock display cases.
  • Recommend recipes and meal ideas to enhance guests' experience.
  • Constructed charcuterie boards for both retail and catering.

Customer Service Representative/Collections

Southwest Credit Group
Carrollton, TX
06.2022 - 10.2022
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Performed administrative tasks
  • De-escalated problematic customer concerns using the provided script
  • Processed toll payments

Amazon Returns Associate

Kohl’s
McKenney, TX
12.2021 - 12.2021
  • Processed customer returns and exchanges by store policy.
  • Assisted customers with resolving issues related to their return
  • Promoted store loyalty programs

Cashier / Server

Braum's Ice Cream and Dairy
Allen, TX
07.2021 - 08.2021
  • Operated cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
  • Ensured compliance with all safety regulations within the store environment.

Education

High School Diploma -

Texas Virtual Academy At Hallsville
Lewisville, TX
05-2022

Skills

  • Customer Service Excellence
  • Employee training and development
  • Inventory and Product Management
  • Recipe and meal planning
  • Payment processing and cash handling
  • Database entry
  • Sales expertise
  • Fine collection
  • Verbal and writing communication
  • Prioritization
  • Supply tracking
  • Refunds processing
  • Teamwork skills
  • Multitasking Abilities
  • Upselling techniques
  • Adaptability
  • Staff education and training
  • Market awareness
  • Customer Retention

Timeline

Clerk

Market Street
09.2022 - 11.2024

Customer Service Representative/Collections

Southwest Credit Group
06.2022 - 10.2022

Amazon Returns Associate

Kohl’s
12.2021 - 12.2021

Cashier / Server

Braum's Ice Cream and Dairy
07.2021 - 08.2021

High School Diploma -

Texas Virtual Academy At Hallsville

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Xavier Chatman