Xavier Chatman
McKinney,TX
Summary
Dedicated and experienced customer service professional with a proven track record in various roles, showcasing a keen ability to engage with guests, train employees, and manage inventory effectively.
Overview
3
3
years of professional experience
Work History
Clerk
Market Street
Allen, TX
09.2022 - 11.2024
- Provided exceptional customer service with over 2 years of experience.
- Trained 3 employees in the deli department.
- Reduced product waste to increase profits.
- Slice meat and cheese, prepare sandwiches, and stock display cases.
- Recommend recipes and meal ideas to enhance guests' experience.
- Constructed charcuterie boards for both retail and catering.
Customer Service Representative/Collections
Southwest Credit Group
Carrollton, TX
06.2022 - 10.2022
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks
- De-escalated problematic customer concerns using the provided script
- Processed toll payments
Amazon Returns Associate
Kohl’s
McKenney, TX
12.2021 - 12.2021
- Processed customer returns and exchanges by store policy.
- Assisted customers with resolving issues related to their return
- Promoted store loyalty programs
Cashier / Server
Braum's Ice Cream and Dairy
Allen, TX
07.2021 - 08.2021
- Operated cash register efficiently and accurately, and processed cash, checks, credit cards, gift cards, or automatic debit payments.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
Lewisville, TX05-2022
Skills
- Customer Service Excellence
- Employee training and development
- Inventory and Product Management
- Recipe and meal planning
- Payment processing and cash handling
- Database entry
- Sales expertise
- Fine collection
- Verbal and writing communication
- Prioritization
- Supply tracking
- Refunds processing
- Teamwork skills
- Multitasking Abilities
- Upselling techniques
- Adaptability
- Staff education and training
- Market awareness
- Customer Retention
Timeline
Clerk
Market Street
09.2022 - 11.2024
Customer Service Representative/Collections
Southwest Credit Group
06.2022 - 10.2022
Amazon Returns Associate
Kohl’s
12.2021 - 12.2021
Cashier / Server
Braum's Ice Cream and Dairy
07.2021 - 08.2021
High School Diploma -
Texas Virtual Academy At Hallsville
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