Xavier J Gutierrez
College Student
San Antonio,TX
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Driver
DoorDash
San Antonio, United States
02.2023 - Current
- Delivered food and other packages to customers on time, ensuring excellent customer service and accurate records, while adhering to safety standards
- Accurately delivered 99.5% of packages on time with zero customer complaints, ensuring customer satisfaction and a 4.9 quality score out of 5.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Electricain Apprentice
Power House Electrical Services
San Antonio, United States
02.2022 - 02.2023
- Configured and installed electrical systems according to regulatory standards and identified appropriate tools and materials for repair and maintenance
- Assisted Licensed Electrician in assessing and resolving any electrical issues, increasing customer satisfaction by 63%.
- Prioritized and accomplished multiple tasks within established timeframes.
- Prepared worksite by setting up required tools and supplies.
- Learned wide range of simple and complex techniques from on-the-job training.
Dishwasher
Chilis's Bar And Grill
San Antonio, TX
01.2021 - 02.2022
- Followed supervisor instructions to complete tasks on time.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
Customer Service Associate
Wal-Mart
San Antonio, United States
02.2018 - 11.2020
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Associate
Wal-Mart
San Antonio, United States
01.2017 - 02.2018
- Implemented efficient customer checkout process that resulted in a 10% decrease in wait times and provided exceptional customer service, resulting in an increased customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Associates - Computer Science, Cyber Security
ECPI University
San Antonio, TX 02.2023 - Current
Introduction to Office Applications -
ECPI University
San Antonio, TX 02.2023 - 03.2023
High School Diploma -
James Madison High School
San Antonio, TX 08.2013 - 06.2017
Skills
Problem-Solving Skills, Critical ThinkingAdaptabilityMicrosoft Office
Google Drive
Math
Research
Troubleshooting
Planning
Knowledge of state roads and highways
Safe driver training
Communication
Timeline
Delivery Driver
DoorDash
02.2023 - Current
Associates - Computer Science, Cyber Security
ECPI University
02.2023 - Current
Introduction to Office Applications -
ECPI University
02.2023 - 03.2023
Electricain Apprentice
Power House Electrical Services
02.2022 - 02.2023
Dishwasher
Chilis's Bar And Grill
01.2021 - 02.2022
Customer Service Associate
Wal-Mart
02.2018 - 11.2020
Store Associate
Wal-Mart
01.2017 - 02.2018
High School Diploma -
James Madison High School
08.2013 - 06.2017