Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavieyah Cook

Metro Atlanta,GA

Summary

As a Wave Planner and Customer Service Representative it is my objective to ensure and steady work environment for myself and my team members. It is my duty to ensure that all orders are released properly and efficiently in order for the day to run as smooth as possible.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Forward Air
Forest Park, GA
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Processing Airline Documents Daily, international and domestic.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Wave Planner/CSR Rep

Ryder Logistics
Locust Grove, Ga
02.2023 - 04.2024
  • Facilitated the integration of new systems.
  • Reduced order processing time with effective resource allocation and scheduling.
  • Trained new employees on wave planning procedures, contributing to a well-prepared workforce.
  • Assisted management in setting performance goals based on analysis of historical trends and current objectives.

Dispatcher/ Route Planner/CSR Rep

Waste Pro
Atlanta, Ga
05.2022 - 11.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Reach Truck Operator/Auditor

Ryder Logistics
McDonough, GA
12.2019 - 03.2022
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Assisted with training new employees on reach truck operation and best practices in warehouse settings.
  • Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
  • Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.

Education

Southern Crescent Tech
05.2012

Faith Academy
05.2010

Skills

  • Customer Service
  • Dispatching
  • Wave Planning
  • Communication
  • Problem-solving
  • Leadership

Timeline

Customer Service Representative

Forward Air
04.2024 - Current

Wave Planner/CSR Rep

Ryder Logistics
02.2023 - 04.2024

Dispatcher/ Route Planner/CSR Rep

Waste Pro
05.2022 - 11.2022

Reach Truck Operator/Auditor

Ryder Logistics
12.2019 - 03.2022

Southern Crescent Tech

Faith Academy
Xavieyah Cook