Xavior Bayer
Tipp City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
UPS
Troy, OH
07.2024 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed shipments accurately, ensuring timely delivery to enhance customer satisfaction.
- Collaborated with team members to streamline order fulfillment processes, improving efficiency.
- Trained new employees on company policies and procedures, fostering a knowledgeable workforce.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Aviation Ordnanceman
US Navy
Norfolk, VA
06.2021 - 04.2024
- Operated and maintained aircraft armament systems to ensure mission readiness.
- Conducted inspections and repairs on ordnance equipment, enhancing operational efficiency.
- Collaborated with team members to troubleshoot and resolve technical issues swiftly.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
Crew Member
Little Caesars
Inkster, MI
04.2018 - 12.2019
- Ensured high-quality food preparation by following standardized recipes and cooking procedures.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during busy shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Certificate - Teaching English As A Foreign Language
TEFL Org
12-2025
High School Diploma -
Bethel Local Schools
Tipp City, OH05-2021
Certificate - Teaching Neurodiverse Sudents
TEFL Org
06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Documentation
- Technical support
- Filing
- Research
- Proofreading
Timeline
Customer Service Representative
UPS
07.2024 - 09.2025
Aviation Ordnanceman
US Navy
06.2021 - 04.2024
Crew Member
Little Caesars
04.2018 - 12.2019
Certificate - Teaching English As A Foreign Language
TEFL Org
High School Diploma -
Bethel Local Schools
Certificate - Teaching Neurodiverse Sudents
TEFL Org