Anastasiia Khorsun
Las Vegas,NV
Summary
Hardworking and motivated professional with several years of experience and a record of success in different industries. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good communication, planning, and organizational skills.
Quickly trained and capable, active, and positive person.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
PostNet
Las Vegas , NV
10.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed all internal daily processes, including procurement and supplies.
- Provided impeccable customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals based on market trends and competitor analysis.
- Prepared and reviewed contracts before signing them (mailboxes agreement)
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed all the daily tasks of the store. Sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
Pyatigorsk Linguistic University
Pyatigorsk, Russia 06-2013
Skills
- Complex Problem-Solving
- Cross-functional team management
- Sales Techniques
- Schedule Preparation
- Verbal and written communication
- Sales management
- Team Leadership
- Negotiation
- Time Management
- Customer Relationship Management (CRM)
- Contract Management
- Marketing
Affiliations
Active healthy lifestyle. I like traveling, cycling, hiking, walking
Languages
English
Limited
Russian
Professional
Spanish
Elementary
Certification
- Franchising diploma
Timeline
Manager
PostNet
10.2022 - Current
High School Diploma -
Pyatigorsk Linguistic University
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