Xel-ha Leclair
Stephenville,TX
Summary
Skilled Server and Sales associate with a robust background in enhancing customer experiences at establishments like Mi Familia and Perez FRC & Safety. Excelling in sales techniques and service prioritization, consistently improved dining satisfaction. Demonstrated proficiency in cash handling and resolving customer inquiries efficiently, fostering loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Sales Associate
Perez FRC And Safety
2018.06 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by developing and implementing effective sales strategies.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed over 100 sales transactions per day, majority being returning customers
Server
Mi Familia
2022.10 - 2024.01
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow resulting in several successful dinner rushes
- Managed several tables at once with ease, being trusted as a solo server during Tuesdays lunch rush serving approximately 12 tables within an hour.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Played a huge team player role, helping with tasks such as, food running, bussing tables, restocking supplies, and managing expo.
Server
Pulido's Mexican Restaurant
2021.08 - 2022.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously and keeping up with bar orders without compromising service quality
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled approximately 10 tables at a time and ensured 100% customer satisfaction.
Server
Colonial Country Club
2021.05 - 2021.07
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Resolved customer complaints and inquiries in a timely manner
- Performed opening and closing duties including setting up tables for the next shift.
- Managed the snack bar, serving approximately 30 members a day.
Education
Bachelor of Science (B.S.) in Business Marketing Candidate -
Tarleton State University
Stephenville, TX05.2026
High School Diploma -
Southwest Christian School
Fort Worth, TX05.2020
Skills
- Guest Engagement
- Order Management
- Supply Restocking
- Sales Techniques
- Item promotion
- Cash Handling
- Front-of-house display creation
- Service prioritization
References
References available upon request
Languages
Spanish
Professional Working
Timeline
Server
Mi Familia
2022.10 - 2024.01
Server
Pulido's Mexican Restaurant
2021.08 - 2022.09
Server
Colonial Country Club
2021.05 - 2021.07
Sales Associate
Perez FRC And Safety
2018.06 - Current
Bachelor of Science (B.S.) in Business Marketing Candidate -
Tarleton State University
High School Diploma -
Southwest Christian School
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