Xena Flores
San Diego,CA
Summary
Results-driven manager specializing in employee training, beverage preparation, and food safety compliance. Proven ability to enhance team collaboration and streamline daily operations to deliver exceptional customer experiences.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Starbucks Manager
Ralphs Grocery
Chula Vista, California
03.2026 - Current
- Managed daily operations and staff scheduling for coffee shop within grocery store.
- Trained and mentored baristas on customer service and beverage preparation techniques.
- Oversaw food preparation, production and presentation according to quality standards.
- Collaborated with store management to align coffee shop activities with grocery operations.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Chula Vista, California
02.2020 - 03.2026
- Supervised and trained new baristas in beverage preparation, customer service, cash handling, and safety protocols.
- Conducted regular quality checks on beverages and food items to ensure safety standards compliance.
- Ensured cleanliness and organization of work area, supporting overall operational efficiency during shifts.
- Monitored freezer, refrigerator, and heating equipment temperatures for regulatory adherence.
- Facilitated brainstorming sessions with baristas to generate innovative ideas enhancing customer experience.
- Upheld high standards of conduct and service to boost company reputation.
Cashier Helper
McDonald's
Chula Vista, California
11.2018 - 10.2019
- Managed cash transactions and operated cash register, ensuring accurate processing during shifts.
- Processed customer orders efficiently, contributing to smooth operations in high-volume restaurant environment.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Adhered to food safety guidelines for handling and serving products to customers.
Education
High School Diploma -
Castle Park High School
Chula Vista, CA06-2018
Skills
- Beverage preparation
- Food safety compliance
- Staff training
- Staff coaching
- Cash handling
- Inventory management
- Multitasking
- Team collaboration
Languages
English
Professional
Spanish
Professional
Certification
- CPR certified
- Starbucks Coffee Master
Timeline
Starbucks Manager
Ralphs Grocery
03.2026 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2020 - 03.2026
Cashier Helper
McDonald's
11.2018 - 10.2019
High School Diploma -
Castle Park High School