Xena Wommack-Jordan
Cheyenne,WY
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Cheyenne Animal Shelter
Cheyenne , WY
11.2024 - 01.2025
- Helped customers with the surrender of their pets.
- Answered phone calls and helped assist incoming patrons with anything they needed.
- Collected and put away all incoming donations. Both monetary and non-monetary.
- Scheduled appointments and collected payment for appointments, if required.
- Followed policies and procedures provided for the company.
Cashier Team Lead
Sky Zone Trampoline Park
Colorado Springs , CO
07.2016 - 03.2020
- Ensured the customers' needs were taken care of the moment they walked into the establishment.
- Helped train on-boarding employees and answer any questions they offered.
- Provided knowledge and guidance on company policies and procedures.
- Supervised five individuals to complete daily tasks.
- Assisted customers in purchasing tickets and concessions.
Overnight Stocker
Walmart
Colorado Springs, CO
10.2019 - 12.2019
- Stocked the merchandise from the pallet box in the appropriate aisle.
- Helped rotate the product in the front, near the cash register, and discard any old product no longer needed.
- Helped customers find appropriate aisles and answer questions.
- Broke down pallets at the end of the night.
Cashier
Burger King
Colorado Springs, CO
08.2016 - 05.2018
- Helped customers and assisted with their orders.
- Processed payments using a POS system.
- Helped maintain the drive-through line.
- carried orders to customers when it was finished.
Education
High School Diploma -
Sand Creek Highschool
Colorado Springs, CO06-2016
Some College (No Degree) - Journalism and Mass Communication
Laramie Community College
Cheyenne Wyoming Skills
- Cashier training
- POS system operation
- Phone etiquette
- Barcode scanning
- Product knowledge
- Retail sales
- Payment processing
- Multitasking and organization
- Customer relations
- Customer service
Timeline
Customer Care Specialist
Cheyenne Animal Shelter
11.2024 - 01.2025
Overnight Stocker
Walmart
10.2019 - 12.2019
Cashier
Burger King
08.2016 - 05.2018
Cashier Team Lead
Sky Zone Trampoline Park
07.2016 - 03.2020
High School Diploma -
Sand Creek Highschool
Some College (No Degree) - Journalism and Mass Communication
Laramie Community College