Overview
Work History
Education
Skills
Timeline
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Xena Wommack-Jordan

Cheyenne,WY

Overview

9
9
years of professional experience

Work History

Customer Care Specialist

Cheyenne Animal Shelter
Cheyenne , WY
11.2024 - 01.2025
  • Helped customers with the surrender of their pets.
  • Answered phone calls and helped assist incoming patrons with anything they needed.
  • Collected and put away all incoming donations. Both monetary and non-monetary.
  • Scheduled appointments and collected payment for appointments, if required.
  • Followed policies and procedures provided for the company.

Cashier Team Lead

Sky Zone Trampoline Park
Colorado Springs , CO
07.2016 - 03.2020
  • Ensured the customers' needs were taken care of the moment they walked into the establishment.
  • Helped train on-boarding employees and answer any questions they offered.
  • Provided knowledge and guidance on company policies and procedures.
  • Supervised five individuals to complete daily tasks.
  • Assisted customers in purchasing tickets and concessions.

Overnight Stocker

Walmart
Colorado Springs, CO
10.2019 - 12.2019
  • Stocked the merchandise from the pallet box in the appropriate aisle.
  • Helped rotate the product in the front, near the cash register, and discard any old product no longer needed.
  • Helped customers find appropriate aisles and answer questions.
  • Broke down pallets at the end of the night.

Cashier

Burger King
Colorado Springs, CO
08.2016 - 05.2018
  • Helped customers and assisted with their orders.
  • Processed payments using a POS system.
  • Helped maintain the drive-through line.
  • carried orders to customers when it was finished.

Education

High School Diploma -

Sand Creek Highschool
Colorado Springs, CO
06-2016

Some College (No Degree) - Journalism and Mass Communication

Laramie Community College
Cheyenne Wyoming

Skills

  • Cashier training
  • POS system operation
  • Phone etiquette
  • Barcode scanning
  • Product knowledge
  • Retail sales
  • Payment processing
  • Multitasking and organization
  • Customer relations
  • Customer service

Timeline

Customer Care Specialist

Cheyenne Animal Shelter
11.2024 - 01.2025

Overnight Stocker

Walmart
10.2019 - 12.2019

Cashier

Burger King
08.2016 - 05.2018

Cashier Team Lead

Sky Zone Trampoline Park
07.2016 - 03.2020

High School Diploma -

Sand Creek Highschool

Some College (No Degree) - Journalism and Mass Communication

Laramie Community College

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Xena Wommack-Jordan