Xenya Rivera
Dixon,IL
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Boots Alliance
03.2019 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Sales Associate/ Customer Sales Lead
Bath & Body Works
11.2013 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Used product knowledge to gain sales
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Tour Guide, Desk Assistant
Southern Illinois University Carbondale
01.2015 - 05.2017
- Gave guided tours of housing options on West and East sides of campus
- Swiped IDs of current students and documented visitations of guests that entered the building
- Worked along side of housinge staff to ensure the safety of the residents in the building
- Provided resources to students in the residental hall
Camp Counselor
Sterling Rock Falls YMCA - Camp Benson
06.2012 - 03.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL05-2017
Associate of Arts - Psychology
Sauk Valley Community College
Dixon, IL05-2015
High School Diploma -
Rock Falls Township High School
Rock Falls, IL05-2012
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Data entry
Certification
PTCB Certified - 2020 and 2025
Immunization Certified - 2021, renewed annually, expires 2026
CPR certified - 2021, renewed every 2 years, expires 2026
Timeline
Certified Pharmacy Technician
Walgreens Boots Alliance
03.2019 - Current
Tour Guide, Desk Assistant
Southern Illinois University Carbondale
01.2015 - 05.2017
Sales Associate/ Customer Sales Lead
Bath & Body Works
11.2013 - 03.2020
Camp Counselor
Sterling Rock Falls YMCA - Camp Benson
06.2012 - 03.2013
PTCB Certified - 2020 and 2025
Immunization Certified - 2021, renewed annually, expires 2026
CPR certified - 2021, renewed every 2 years, expires 2026
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Associate of Arts - Psychology
Sauk Valley Community College
High School Diploma -
Rock Falls Township High School
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