Xhavier Iglesias-Reyes
Sedona Taphouse
Richmond,VA
2
years of professional experience
Dynamic and results-driven professional with extensive experience in customer service at Sedona Taphouse. Proven ability to enhance guest satisfaction through effective time management and team collaboration. Skilled in multitasking and maintaining a professional appearance, consistently delivering seamless experiences during high-pressure events. Adaptable and committed to excellence in service delivery.
Work History
Host
5 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist and reservations, optimizing seating efficiency.
- Communicated with kitchen and serving staff to coordinate timely service.
- Assisted in training new hosts on operational procedures and customer service standards.
Party Host
10 Months- Organized and executed birthday parties, ensuring a seamless experience for guests.
- Coordinated activities and events, maintaining high energy and engagement levels throughout.
- Managed party logistics, including setup, breakdown, and inventory control of supplies.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Host
1 Year 3 Months- Handled guest inquiries and concerns, promoting a positive dining experience.
- Monitored dining area for cleanliness and guest needs throughout shifts.
- Collaborated with team members to streamline host workflows during peak hours.
- Provided support during special events, enhancing overall guest satisfaction and engagement.
Education
Bachelor of Science - Fashion Design
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change
Professional appearance
Timeline
Host
Sedona Taphouse
03.2026 - CurrentRead More
Party Host
Urban Air Trampoline and Adventure Park
06.2025 - 04.2026Read More
Host
Texas Roadhouse
02.2024 - 05.2025Read More
Virginia Commonwealth University
Bachelor of Science from Fashion Design
Read More