Xhelsea Soza
Downey,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
La Praviana
South Gate
08.2014 - 03.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Phlebotomy Intern
UCLA Extension
Los Angeles, CA
10.2023 - 02.2024
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Assisted physicians with various tasks such as drawing blood cultures or collecting tissue samples.
- Adhered to OSHA requirements when disposing of biohazardous materials properly.
- Performed venipuncture and capillary punctures on patients of all ages.
- Performed various clerical duties such as filing documents in the appropriate folders, updating databases, and printing labels for specimen tubes.
Education
Bachelor of Science - Biochemistry
California State University - Long Beach
Long Beach, CA06-2025
Skills
- Time Management
- Team Leadership
- Complex Problem-Solving
- Customer Service
- Cost Control
Languages
Spanish
Professional
Certification
- NHA Certified Phlebotomy Technician (CPT1)
Timeline
Phlebotomy Intern
UCLA Extension
10.2023 - 02.2024
Manager
La Praviana
08.2014 - 03.2024
Bachelor of Science - Biochemistry
California State University - Long Beach
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