Xhelsea Soza
Downey,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
La Praviana
09.2014 - 10.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Phlebotomy Intern
UCLA Ronald Reagan Medical Center
10.2023 - 02.2024
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Assisted physicians with various tasks such as drawing blood cultures or collecting tissue samples.
- Adhered to OSHA requirements when disposing of biohazardous materials properly.
- Performed venipuncture and capillary punctures on patients of all ages.
- Performed various clerical duties such as filing documents in the appropriate folders, updating databases, and printing labels for specimen tubes.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Phlebotomy Intern
UCLA Santa Monica Hospital
10.2023 - 02.2024
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Managed high-volume workloads, successfully completing up to 40 blood draws per day during peak times.
- Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Phlebotomy Intern
Hollywood Sunset Free Clinic
06.2023 - 10.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Utilized knowledge of various needle gauges and equipment for successful blood collection from difficult-to-access veins.
- Maintained detailed records of all collected samples, contributing to seamless communication between the lab and medical teams.
- Conducted capillary punctures when necessary for patients with unsuitable veins or special needs situations requiring alternative methods.
- Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
- Performed venipuncture procedures on diverse patient populations, ensuring safety and comfort during the process.
Education
Bachelor of Science - Biochemistry
California State University - Long Beach
Long Beach, CA06-2025
Skills
- Time Management
- Team Leadership
- Complex Problem-Solving
- Customer Service
- Cost Control
- Verbal and written communication
- Multitasking Abilities
- Operations Management
- Problem-solving aptitude
- Reliability
- Adaptability
- Problem-solving abilities
- Employee Training
- Quality Control
- Risk Management
- Profit and Loss Management
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
- NHA Certified Phlebotomy Technician (CPT1)
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Intern
UCLA Ronald Reagan Medical Center
10.2023 - 02.2024
Phlebotomy Intern
UCLA Santa Monica Hospital
10.2023 - 02.2024
Phlebotomy Intern
Hollywood Sunset Free Clinic
06.2023 - 10.2023
Manager
La Praviana
09.2014 - 10.2024
Bachelor of Science - Biochemistry
California State University - Long Beach
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