Xhermie Roberts
Verizon
Wentzville,MO
13
years of professional experience
Experienced cellular manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows, enhancing customer satisfaction, problem-solving and strategic planning. Proven record meeting demanding targets and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Work History
Assistant Manager
1 Year 7 Months- Supervised daily operations ensuring adherence to company policies and customer service standards.
- Implemented process improvements enhancing operational efficiency and reducing customer wait times.
- Developed training materials for staff development, fostering a knowledgeable workforce.
- Resolved customer complaints effectively, improving overall satisfaction ratings through proactive engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Representative
1 Year- Delivered exceptional customer service, resolved inquiries and enhancing client satisfaction.
- Assisted in training new representatives, fostering team knowledge and performance.
- Managed inventory systems, ensured accurate stock levels and efficient distribution.
- Collaborated with cross-functional teams to implement promotional campaigns effectively.
- Streamlined processes for handling customer requests, improving response times significantly.
- Conducted product demonstrations, showcasing features and benefits to potential customers.
Sales Manager
2 Years 4 Months- Developed training programs for staff on customer engagement techniques and product knowledge.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
10 Months- Trained new sales representatives on best practices and company policies for optimal performance.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Manager
2 Months- Led sales team to achieve revenue targets through strategic planning and execution.
- Implemented process improvements, increased operational efficiency in sales workflows.
- Collaborated with cross-functional teams to align sales strategies with company goals.
- Enhanced customer relationship management practices to strengthen client retention efforts.
Sales Representative
4 Years 2 Months- Developed strong relationships with customers to enhance loyalty and drive repeat sales.
- Conducted product demonstrations to educate customers on features and benefits of wireless solutions.
- Collaborated with team members to strategize sales tactics and improve overall performance.
- Analyzed customer needs to provide tailored solutions, increasing satisfaction and retention rates.
Education
No Degree
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Staff training and development
Team motivation
Staff supervision
Task delegation
Operations management
Timeline
Assistant Manager
Verizon
01.2025 - CurrentRead More
Representative
Verizon
01.2023 - 01.2024Read More
Sales Manager
Costco Wireless Advocates
08.2020 - 12.2022Read More
Sales Representative
Costco Wireless Advocates
09.2019 - 07.2020Read More
Sales Manager
Wireless Advocates
12.2018 - 02.2019Read More
Sales Representative
Wireless Advocates
12.2013 - 02.2018Read More
Zamboanga National High School West
No Degree
Read More