Xiana Lewis
Stockton,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
CSR - Customer Service Representative
Aetna, A CVS Health Company
05.2023 - Current
- Engages, consults and educates members based upon the member's unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members
- Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors
- Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system.
Sales Associate
ZARA
05.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
H&M
09.2021 - 02.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Hostess
Great Wolf Lodge Resorts
06.2021 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Cesar Chavez High school
01.2021
Skills
- Microsoft Office Suite
- Customer Service
- Communication Skills
- Computer Skills
- Customer Service
- Organizational Skills
- Typing
- Host/hostess experience
- Microsoft Word
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
CSR - Customer Service Representative
Aetna, A CVS Health Company
05.2023 - Current
Sales Associate
ZARA
05.2022 - 04.2023
Sales Associate
H&M
09.2021 - 02.2022
Hostess
Great Wolf Lodge Resorts
06.2021 - 09.2021
Cesar Chavez High school
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