Ximena Chapa

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

•Served to 50–100 customers per shift on busy days and was always working as a team.

•Warmly greeted new and returning customers and developed relationships resulting costumer loyalty.

•Memorized over 30 menu items and rotating specials in order to give customized recommendations to each guest.

• Greeted customers warmly to provide exceptional customer service.

•After the COVID-19 epidemic started to calm down I was able to take on large parties 30-50 guests at a time while still having other tables to look out for.

•I would close every single night so I would be the last one to leave and make sure everyone did what they had to do & everything looked spotless for the next day.

• Maintained and enforced strict and up to date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure safety and customer satisfaction.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.