Ximena Flores

10+ years in the costumer service industry.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Provided continuous evaluation and feedback to server employees.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Trained and mentored 10 new personnel hired to fulfill various roles.
• Monitored new server performance and offered continuous support throughout training period.