Ximena Hernandez
Ontario,USA
Summary
Senior Systems Analyst with 15 years of experience in clinical and business healthcare services. Proven expertise in acting as a liaison between clinical/business departments and Information Systems, leading implementations, project designs, data analysis, and policy creation. Successfully implemented and supported multiple EMR projects, enhancing workflows, reducing errors, and increasing patient satisfaction. Demonstrated leadership in managing complex projects, process improvement, and ensuring compliance with industry standards. Highly organized, detail-oriented, and capable of managing multiple responsibilities in a fast-paced environment with minimal supervision.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Systems Analyst Consultant
Mitchell Martin
06.2023 - Current
- Company Overview: Northwell Health, NY
- Led the successful upgrade of Touchworks EMR from version 19.4 to v22.1
- Implemented a new Specialty Medication workflow, optimizing the triage process for specialty drugs
- Enhanced documentation accuracy by optimizing ~40 specialty clinical content forms and templates, contributing to improved revenue generation in departments such as Cardiology, General Surgery, and Rheumatology
- Implemented centralized refill workflow according to stakeholder specifications
- Provided interim EMR system support during the transition period and trained new analysts on Touchworks EMR configuration
Sr. Clinical Systems Analyst; Ambulatory Clinical Informatics
PIH Health
02.2019 - 06.2023
- Led major projects, including project initiation, monitoring milestones, and issue resolution
- Led the design and implementation of new specialty acquisitions, including Ophthalmology, Optometry, Audiology, and Neurotology, by developing and configuring specialty-specific clinical content for the transition from their legacy EHR to Touchworks EMR
- Led the implementation and support/training for Electronic Prescribing of Controlled Substances (EPCS) for all practitioners
- Spearheaded the implementation of Healthfinch, an embedded refill protocol solution, for 50+ Primary Care providers
- Managed ongoing configuration, testing, and support of Touchworks EMR (v11.2 - v22.1), including clinical content templates, dictionary maintenance, as well as integrated applications
- Created master test scripts for major upgrades, hotfixes, and patches, including those for Follow My Health Patient Portal, Prenatal, Solarity
- Primary support of ambulatory dbMotion Agent for interoperability with Acute EMR, Case Management, and outpatient systems
- Conducted weekly team meetings to review ongoing projects, break/fix tickets, and service requests
- Trained and mentored junior staff, enhancing their capabilities in project assignments and daily operations
Clinical Systems Analyst II; Ambulatory Clinical Informatics
PIH Health
07.2015 - 02.2019
- Lead analyst for the Touchworks EMR upgrade to version 17.1
- Deployed and managed the Acute Care Case Management application and the integration of dbMotion Agent with Touchworks EMR
- Managed cross-functional project teams during clinical system implementations, ensuring timely delivery and seamless integration into existing workflows.
- Provided training to staff members on clinical systems usage, improving overall proficiency and reducing support requests.
- Participated in post-implementation evaluations of new systems or upgrades identifying areas for future improvements.
Allscripts EMR Clinical Analyst
Alignment Health Care
03.2015 - 07.2015
- Configured clinical content for V11 Notes, templates, and orders in Allscripts EMR
- Led clinical content design sessions with clinical staff, including MDs, NPs, and MAs
Clinical Analyst; Clinical Informatics
PIH Health, Bright Medical, Bright Health Physicians
10.2008 - 03.2015
- Led the successful implementation of Allscripts Touchworks EMR across 12 sites
- Implemented and configured the Follow My Health Patient Portal, leading its testing, training, and deployment
- Developed and approved end-user training documentation for new and existing functionalities
- Configured, tested, and implemented Med3000-ICChart EMR across 15 multispecialty sites
- Managed the implementation of the Prenatal Module, including workflow analysis and training
Medical Assistant-Family Practice; EMR Super User
PIH Health, Bright Medical, Bright Health Physicians
10.2007 - 10.2008
- Provided medical assistance in Pediatrics and Family Practice, including patient rooming, vitals documentation, and various procedures
- Served as an EMR Super User, offering data entry, scanning, and training support
Education
Medical Assistant Certificate -
Bryman College
Ontario, CASociology Major -
Cal State Los Angeles
Los Angeles, CASkills
- EMR Systems: Touchworks EMR (v112 - v221), Prenatal Module, Follow My Health (FMH) Patient Portal
- Integration & Interoperability: ePrescribing & EPCS, Patient Portal, Healthfinch/HealthCatalyst, Solarity, Care Manager, dbMotion
- Project Management: Requirements gathering, stakeholder management, cross-functional collaboration, project initiation to completion
- Process Improvement: Workflow, optimization, documentation enhancement, Lean Six Sigma methodologies
- Tools: Microsoft Word, Excel, Visio, Access, SSMT, Jira
Certification
Lean Process Certified, Six Sigma Green Belt Certified (In Progress)
Languages
Spanish
Timeline
Sr. Systems Analyst Consultant
Mitchell Martin
06.2023 - Current
Sr. Clinical Systems Analyst; Ambulatory Clinical Informatics
PIH Health
02.2019 - 06.2023
Clinical Systems Analyst II; Ambulatory Clinical Informatics
PIH Health
07.2015 - 02.2019
Allscripts EMR Clinical Analyst
Alignment Health Care
03.2015 - 07.2015
Clinical Analyst; Clinical Informatics
PIH Health, Bright Medical, Bright Health Physicians
10.2008 - 03.2015
Medical Assistant-Family Practice; EMR Super User
PIH Health, Bright Medical, Bright Health Physicians
10.2007 - 10.2008
Medical Assistant Certificate -
Bryman College
Sociology Major -
Cal State Los Angeles
Lean Process Certified, Six Sigma Green Belt Certified (In Progress)
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