Ximena Lago
San Diego,CA
Summary
I started out as a hostess at Denny's when I was still in high school. I got offered to become a server in early 2022 and have been there ever since. I have learned great communication skills while being there and how to deal with any issues that may come up. As a hostess, I had to do all the cash handling during my shift, how to greet customers as soon as they come through the door and order management. As a server I've had great reviews on my excellent customer service, fast pace, and rapid table turnover while increasing restaurant sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Hostess Trainer
Denny's
09.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Cosmetology License - Cosmetology
Bellus Academy - National City
National City, CA09.2023
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06.2021
Skills
- Daily Specials Memorization
- Guest Engagement
- Order Management
- Safe Food Handling
- Guest Relations Management
- Cash Handling
- Exceptional Customer Service
- Professional Appearance
Certification
Licensed Cosmetologist
Certified Makeup Artist - Prestige Beauty Studio
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Hostess Trainer
Denny's
09.2020 - Current
Cosmetology License - Cosmetology
Bellus Academy - National City
High School Diploma -
Chula Vista Senior High School
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