Ximena Ulloa
Dallas
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
RPM Living
08.2024 - Current
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Provided exceptional customer service, building strong relationships with both current and potential residents.
- Communicated effectively with owners, residents, and on-site associates.
- Walk units, process any skips found.
- Hand out 3 day notices.
Assistant Property Manager
Asset Living
06.2023 - 08.2024
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Posted policies and rules in common areas for tenant review.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
Assistant Property Manager
GVM Management
08.2022 - 06.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed 272 units.
- Attended staff meetings and took extensive notes to share with property manager.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Leasing Agent
Parkwyn Townhomes
03.2021 - 08.2022
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Distributed and followed up on tenant renewal notices.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Conducted property tours to highlight features of properties.
Leasing Agent
Vista Del Sol Apartments
01.2019 - 03.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
High School Diploma -
Texas Can Academy
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Leasing and sales
- Unit inspection
- Property management
- Staff management
- Payment collection
- Housing regulations
- Rent collection
- Policy enforcement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Property Manager
RPM Living
08.2024 - Current
Assistant Property Manager
Asset Living
06.2023 - 08.2024
Assistant Property Manager
GVM Management
08.2022 - 06.2023
Leasing Agent
Parkwyn Townhomes
03.2021 - 08.2022
Leasing Agent
Vista Del Sol Apartments
01.2019 - 03.2021
High School Diploma -
Texas Can Academy
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