Xingyi Lin
Summary
Organized operations manager with experience in food service restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
2
2
years of professional experience
Work History
Server
Meet Fresh USA
08.2021 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Haidilao Hotpot
12.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Communication
De Anza College
Cupertino, CA06.2026
Skills
- Stocking and Replenishing
- Cash Handling
- Order Accuracy
- Forecast Preparation
- Staff Schedule Administration
- Developing Rapport with Guests
- Operational Efficiency
- Marketing Initiatives
- Daily Specials Promotion
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Haidilao Hotpot
12.2022 - 09.2023
Server
Meet Fresh USA
08.2021 - 11.2023
No Degree - Communication
De Anza College
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