Xioleiner Rodriguez

Supported approximately 35 recurring customer accounts as primary contact for order status and shipping updates.

Processed and managed customer orders, ensuring accuracy in order details and delivery information.

• Monitored order progress from entry to delivery, providing proactive updates to customers and internal teams.
• Coordinated carrier pickups to align with daily shipping volume and meet specific customer requirements.
• Collaborated with production, warehouse, and shipping carriers to fulfill orders according to specifications.
• Resolved discrepancies in quantities, locations, and documentation, ensuring smooth operations.
• Prepared bills of lading and packing slips to facilitate accurate outbound shipments.
• Managed diverse SKUs and customer-specific products within ERP system effectively.

• Supported daily warehouse operations, including order preparation, material handling, and inventory management.
• Assisted with shipping and receiving activities, ensuring accurate identification of materials and products.
• Coordinated with production and shipping teams to ensure timely order fulfillment.
• Maintained documentation accuracy and organized warehouse layout for optimal efficiency.
• Provided guidance to production employees, enhancing workflow and operational priorities.
• Promoted to team lead due to demonstrated reliability and leadership capabilities.
• Troubleshot operational issues to sustain productivity in a fast-paced environment.
• Communicated production needs between employees and management to support seamless operations.

• Executed production and manufacturing tasks, maintaining specifications and quality standards in a fast-paced environment. Followed production specifications, quality standards, and safety procedures. Assisted with product preparation, packaging, and material handling to improve production operations. Acquired understanding of various manufacturing processes, supporting progression into leadership roles.
• Monitored production lines for quality control and safety compliance.
• Assisted team members in troubleshooting equipment issues promptly.
• Executed production and manufacturing tasks, maintaining specifications and quality standards in a fast-paced environment.Followed production specifications, quality standards, and safety procedures.Assisted with product preparation, packaging, and material handling to improve production operations.Acquired understanding of various manufacturing processes, supporting progression into leadership roles.

Provided exceptional customer service while managing merchandise orders and efficiently resolving customer inquiries.

Trained new staff on product knowledge and customer service standards.

• Supported daily store operations and coordinated team scheduling to streamline workflow.
• Collaborated with team members to enhance overall store performance.
• Compiled stock and sales reports to enhance daily store operations.
• Conducted cycle counts and replenished stock, ensuring inventory accuracy.
• Maintained optimal inventory levels through weekly assessments.