Xiomara Enriquez
Grand Island,NE
Summary
Dynamic Shift Supervisor at Arby's Restaurant with proven expertise in cash handling and conflict resolution. Recognized for enhancing team performance through effective evaluations and fostering a culture of continuous improvement. Committed to delivering exceptional customer service, ensuring a positive experience for all guests while efficiently coordinating shifts.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Arby's Restaurant
Grand Island, NE
07.2023 - Current
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Reinforced rules to promote superior employee performance.
- Evaluated employee performance, delivering individualized feedback and praise.
- Responded promptly to customer inquiries or complaints in a professional manner.
Stocker
Walmart
Grand Island, NE
10.2021 - 07.2023
- Stocked shelves with merchandise to ensure availability of products for customers.
- Received incoming product deliveries, and unloaded trucks.
- Assisted customers by locating items
Crew Member
Arbys Resturant
Grand Island, NE
08.2020 - 10.2021
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Volunteer
CountryHouse Residences
Grand Island, NE
06.2018 - 08.2018
- Took residents on outings.
- Used problem-solving skills to resolve behaviors effectively.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Grand Island Senior High
Grand Island, NE05-2022
Skills
- Cash handling
- Conflict resolution
- Performance evaluation
- Customer service
- Continuous improvement
- Team building
- Shift coordination
Timeline
Shift Supervisor
Arby's Restaurant
07.2023 - Current
Stocker
Walmart
10.2021 - 07.2023
Crew Member
Arbys Resturant
08.2020 - 10.2021
Volunteer
CountryHouse Residences
06.2018 - 08.2018
High School Diploma -
Grand Island Senior High
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