Xiomara Garcia
Brooklyn,NY
Summary
Seasoned Bank Executive highly effective at turning corporate mandates into actionable policies that optimize operations and grow revenue. Resourceful, forward-thinking leader talented at keeping bank at forefront of market. Believe in cultivating management team from within.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Manager - Vice President
JP Morgan Chase Bank NA
12.2009 - Current
- Provided direction and leadership to all Financial Advisors, Relationship Managers and Loan Officers including employees to maximize productivity and bottom-line profitability.
- Supervised and monitored branch operations and made continuous improvements in each area.
- Encouraged employee development and promoted management staff from within including recruiting new talent for district.
- Set risk management policies to mitigate bank losses to ensure satisfactory audit ratings.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Defined strategies for Sales and made proactive adjustments to maintain results.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Established focus on great customer and great employee experience.
Banking Center Manager II
Bank Of America
03.2002 - 11.2009
- Managed team of associates, overseeing hiring, training, and professional growth of employees while remodeling desired behaviors.
- Adhered to established compliance procedures and reported potential fraud or safety violations to management for immediate recourse.
- Set goals, developed and effectively executed strategies against detailed action plans.
- Used resources and innovative technologies to optimize client experience.
- Gained in depth knowledge of clients' financial life priorities and connected them to company's solutions that met their needs.
- Periodically communicated with consumer executives, reviewed center performance assessments and updated staff on business developments.
- Derived sales to meet and exceed sales targets utilizing advisory partners in consumer channel.
- Developed and cultivate long term business and consumer relationships to ensure branch sales growth and customer retention.
- Monitor and manage critical operational metrics to minimize risk/losses to ensure satisfactory audit ratings.
Education
Certificate Program - Mathematics
Kingsborough Community College of The City University of New York
Brooklyn, NY2005
Bachelor of Science - Finance
Long Island University
Brooklyn, NY05.2003
Bachelor of Science - Management
Long Island University
Brooklyn, NY05.2003
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06.1995
Skills
- Operational Reporting
- Critical Thinking
- Creative and Innovative
- Employee Training Oversight
- Business Relationship Management
- Prioritizing and Planning
- Service-Oriented
- Excellent with sales and communication
- Coaching and Motivation
- Empowerment and Public relations
- Proficient in MS Word and Excel
- Leader Oriented
Languages
Spanish
Native or Bilingual
Achievements
- 2011 Chase National P & L Success as 1 of the top 32 Managers in the country.
- 2010 Chase National P & L Success as 3rd of the top 47 Managers in the country.
- 2007 Bank Of America Spirited Speakers (BASS) motivational speaking network.
- 2003 Honors program
- Deans List: May 2003 GPA 3.5
- Deans List: May 1998 GPA 4.0
- 1998 2nd Place Ms. Latina Pageant L.I.U
Affiliations
Sunset Park Redevelopment Committee, Inc (SPRC) Board Director
Certification
Licensed New York State Notary Public
Commission Expiration April 27, 2025
REFERENCES
Furnished Upon Request
Timeline
Branch Manager - Vice President
JP Morgan Chase Bank NA
12.2009 - Current
Banking Center Manager II
Bank Of America
03.2002 - 11.2009
Certificate Program - Mathematics
Kingsborough Community College of The City University of New York
Bachelor of Science - Finance
Long Island University
Bachelor of Science - Management
Long Island University
High School Diploma -
Fort Hamilton High School
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