Experienced supervisor skilled in team development and operational management. Expertise in training staff, optimizing workflow, and fostering collaboration across departments to achieve business goals and improve customer satisfaction.
Overview
4
4
years of professional experience
Work History
Supervisor
Eclipse Advantage
Tracy, CA
12.2025 - 01.2026
Supervised daily operations to ensure team efficiency and productivity.
Trained and mentored new staff on company policies and procedures.
Coordinated scheduling to optimize workforce allocation and coverage.
Managed daily warehouse operations to ensure efficient workflow.
Trained staff on safety protocols and operational procedures.
Collaborated with cross-functional teams to align warehouse activities with business goals.
Resolved complex customer issues by collaborating with cross-functional teams.
Customer Service Representative
Bumpboxx
Stockton, CA
10.2024 - 12.2025
Maintained organized filing system for electronic and paper invoices.
Processed invoices using financial software for accuracy and timely payments.
Customer Service Representative
Eclipse Advantage
Tracy, California
06.2022 - 08.2024
Provided excellent customer service to resolve customer complaints in a timely manner.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.