Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xiomara Ortiz

Oakland,CA

Summary

Experienced supervisor skilled in team development and operational management. Expertise in training staff, optimizing workflow, and fostering collaboration across departments to achieve business goals and improve customer satisfaction.

Overview

4
4
years of professional experience

Work History

Supervisor

Eclipse Advantage
Tracy, CA
12.2025 - 01.2026
  • Supervised daily operations to ensure team efficiency and productivity.
  • Trained and mentored new staff on company policies and procedures.
  • Coordinated scheduling to optimize workforce allocation and coverage.
  • Managed daily warehouse operations to ensure efficient workflow.
  • Trained staff on safety protocols and operational procedures.
  • Collaborated with cross-functional teams to align warehouse activities with business goals.
  • Resolved complex customer issues by collaborating with cross-functional teams.

Customer Service Representative

Bumpboxx
Stockton, CA
10.2024 - 12.2025
  • Maintained organized filing system for electronic and paper invoices.
  • Processed invoices using financial software for accuracy and timely payments.

Customer Service Representative

Eclipse Advantage
Tracy, California
06.2022 - 08.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Business Administration

San Joaquin Delta College
Stockton, CA
05-2025

Skills

  • Data Entry
  • Customer Relations
  • Problem-solving abilities
  • Professional telephone demeanor
  • Team Development
  • Time management

Timeline

Supervisor

Eclipse Advantage
12.2025 - 01.2026

Customer Service Representative

Bumpboxx
10.2024 - 12.2025

Customer Service Representative

Eclipse Advantage
06.2022 - 08.2024

Business Administration

San Joaquin Delta College
Xiomara Ortiz