Xiomara Salazar
San Jose,CA
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Executive Assistant to the General Manager
Super Builders Inc
San Jose, CA
07.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Spa Coordinator
Four Seasons Hotel & Resorts
East Palo Alto, CA
04.2014 - 07.2018
- Monitored access of guests and escorted to treatment areas.
- Answered questions about spa, treatments offered and spa's amenities.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Increased sales of spa packages and memberships by more than 40%
- Remained up-to-date on current spa trends.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Interacted with 20-30 guests daily and provided positive impression of spa
- Grew repeat client base through effective marketing and customer service
Administrative Assistant
VCS
San Carlos, CA
06.2012 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative
Movoto Inc
San Mateo, CA
06.2010 - 09.2012
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with up to 15-20 calls in queue per minute.
- Educated customers on promotions to enhance sales.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Sales Associate
Gap Inc
08.2008 - 03.2010
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
GED -
San Mateo Adult School
San Mateo, CASkills
- Employee hiring and retention
- Staff motivator
- Commitment to quality and service
- Developing menus
- Administrative experience
- Bilingual Spanish/English
- Payroll management
- Staff collaboration
- Relationship/team building
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant to the General Manager
Super Builders Inc
07.2023 - Current
Spa Coordinator
Four Seasons Hotel & Resorts
04.2014 - 07.2018
Administrative Assistant
VCS
06.2012 - 04.2014
Customer Service Representative
Movoto Inc
06.2010 - 09.2012
Sales Associate
Gap Inc
08.2008 - 03.2010
GED -
San Mateo Adult School