Xiomara Williams
Charlotte,NC
Summary
A highly motivated and adaptable professional with a Bachelor of Science in Psychology from the University of North Carolina at Charlotte, offering a unique blend of problem-solving, communication, and organizational skills. I excel in managing multiple tasks, building strong relationships, and adapting quickly to dynamic environments. With proficiency in digital tools and systems, I focus on optimizing workflows, enhancing team performance, and supporting marketing initiatives. My ability to empathize, resolve conflicts, and communicate effectively allows me to contribute meaningfully to team success, and support organizational efficiency and productivity.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Carolina Digestive Health Associates
Charlotte, NC
03.2022 - Current
- Answer calls, schedule appointments, and assist patients with general inquiries.
- Handle referrals, billing, and ensure smooth office operations.
- Assist pharmaceutical reps by coordinating lunches, sample distributions, and meetings with doctors.
- Help organize and participate in company fundraisers and events.
Assistant Customer Service Manager
Food Lion
Charlotte , NC
03.2019 - 03.2022
- Provided excellent customer service, addressing inquiries, and resolving issues
- Assisted in organizing promotional events and in-store marketing campaigns.
- Helped train and support new employees, ensuring a positive team environment.
- Built strong relationships with customers to encourage repeat business.
Customer Service Associate
Food Lion
Charlotte, NC
08.2018 - 03.2019
- Delivered high-quality customer service, and ensured customer satisfaction.
- Assisted with stocking shelves, organizing displays, and maintaining inventory.
- Supported store promotions, sales, and special events.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC12-2024
Associate of Science - Psychology
Central Piedmont Community College
Charlotte, NC05-2022
Skills
- Time management
- Impactful communicator
- Conflict resolution and problem solving
- Marketing and promotion
- Collaboration with multiple departments
- Digital Proficiency
Affiliations
- Volunteered and assisted with organizing and coordinating major events such as the Charlotte Take Steps Event (Crohn's & Colitis Foundation) and the ANPA Carolinas Symposium and Golf Tournament (Heart Bright Foundation). Helped manage logistics, vendor coordination, and communication to ensure successful event execution and fundraising.
Accomplishments
- Honor Roll, University of North Carolina at Charlotte
- First-generation college graduate, University of North Carolina at Charlotte
- GPA: 3.75 (Fall 2024)
References
References available upon request.
Timeline
Front Desk Coordinator
Carolina Digestive Health Associates
03.2022 - Current
Assistant Customer Service Manager
Food Lion
03.2019 - 03.2022
Customer Service Associate
Food Lion
08.2018 - 03.2019
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Associate of Science - Psychology
Central Piedmont Community College
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