Xiomydelis Rodriguez
Fort Worth
Summary
Proactive office manager with expertise in scheduling coordination, billing accuracy, and staff management. Committed to enhancing patient experiences and optimizing operations.
Detail-oriented professional with a strong background in office management and customer service. Known for enhancing operational efficiency and developing policies that align with company values, ready to drive impactful changes in patient care.
Overview
4
4
years of professional experience
Work History
Office Manager
Ballard Family Dentistry
Benbrook, Texas
01.2024 - Current
- Managed patient scheduling and confirmed appointments to enhance office efficiency.
- Coordinated front desk operations, ensuring seamless patient check-in and check-out processes.
- Implemented electronic health record systems to streamline patient information management.
- Oversaw inventory management for dental supplies, reducing costs through effective vendor negotiation.
- Trained new administrative staff on office protocols and software applications for improved onboarding experience.
- Developed and maintained filing systems for patient records, enhancing data retrieval efficiency.
- Conducted regular audits of billing procedures, ensuring accuracy in claims submissions and patient invoicing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Treatment Coordinator
Ballard Family Dentistry
Saginaw, TX
03.2022 - 01.2024
- Coordinated patient treatment plans, ensuring comprehensive understanding of procedures and expectations.
- Managed appointment scheduling to optimize operational efficiency and enhance patient experience.
- Collaborated with dental professionals to streamline communication regarding patient care and treatment options.
- Developed educational materials for patients, improving knowledge of dental procedures and post-treatment care.
- Monitored follow-up appointments to ensure adherence to treatment plans and improve patient outcomes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Education
Associate of Science - Business
Universidad De Puerto Rico
Hunacao, PR05-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Payroll and budgeting
- Credit and collections
- Scheduling coordination
- Staff management
- Bilingual
Timeline
Office Manager
Ballard Family Dentistry
01.2024 - Current
Treatment Coordinator
Ballard Family Dentistry
03.2022 - 01.2024
Associate of Science - Business
Universidad De Puerto Rico