Xiondria Copeland
East Saint Louis,IL
Overview
3
3
years of professional experience
Work History
Sales Associate
The Home Depot Store
O'Fallon, IL
03.2023 - 08.2024
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions, and offered product advice.
Package Handler
FedEx Ground
Sauget, IL
07.2023 - 09.2023
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Checked all outgoing shipments to ensure accuracy of contents.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Stacked boxes onto pallets in an efficient manner.
- Labeled parcels accurately according to company guidelines.
Cashier Team Lead
Freddy's Frozen Custard & Steakburgers
Collinsville, IL
12.2021 - 03.2022
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Ensured compliance with all safety regulations while performing tasks.
- Monitored cashier performance, providing feedback as needed.
- Trained new cashiers on proper use of registers and store policies.
- Developed strong working relationships with team members to foster collaboration.
- Performed daily opening and closing procedures for the register area.
- Answered customer questions and provided store information.
Education
High School Diploma -
Cahokia High School
Cahokia, IL05-2022
Some College (No Degree) - Pre-Medicine
Eastern Illinois University
Charleston, ILSkills
- Product Sales
- Sales Development
- Customer Needs Assessment
- Service-oriented
- Professional Demeanor
- Strategic Planning
- Flexible Schedule
- Customer Service
- Problem-solving skills
- Reading comprehension skills
- Goal-Oriented
- Money Handling
- Sales expertise
- Excellent communication skills
- Positive and professional
- Listening Skills
- Reliable and punctual
- Multi-tasking strength
Timeline
Package Handler
FedEx Ground
07.2023 - 09.2023
Sales Associate
The Home Depot Store
03.2023 - 08.2024
Cashier Team Lead
Freddy's Frozen Custard & Steakburgers
12.2021 - 03.2022
High School Diploma -
Cahokia High School
Some College (No Degree) - Pre-Medicine
Eastern Illinois University
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