Xitlaly Diaz

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed immunizations, familiar with VFC regulations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed medical records management, including filing, organizing and scanning documents.
• Completed EKGs and other tests based on patient presentation in office.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.

Specialized in pediatric healthcare.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Administered immunizations, familiar with VFC regulations
• Maintained logs for inventory , supplies/ vaccines

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Seasonal work

• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Worked well with teammates and accepted coaching from management team.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.