Hi, I’m
Xiuying Yuan
Simi Valley,CA
Summary
Hardworking and reliable job seeker with strong organizational skills willing to secure an assistant position. Ready to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Computer Supply
Customer Service Representative
01.2018 - 03.2020
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Win Wave International
Assistant
11.2008 - 03.2012
Job overview
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, replied emails, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Attended to office operations and required paperwork.
Education
Guangzhou UniversityGuangzhou, China
Bachelor of Science from Tourism Management
06.2007
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Active Listening
- Customer Service
- Managing Multiple Tasks
- Critical Thinking
- Clerical Support
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Customer Service Representative
Computer Supply
01.2018 - 03.2020
Assistant
Win Wave International
11.2008 - 03.2012
Guangzhou University
Bachelor of Science from Tourism Management
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