XKele Pettis
Norwich
Summary
Organized Patient Service Representative with over 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Front Desk Specialist
Middlesex Orthopedic Surgeons
Westbrook
03.2025 - Current
- Greeted patients promptly and professionally, ensuring a positive first impression.
- Registered patients while maintaining accurate demographic information.
- Verified insurance eligibility, benefits, and authorizations to facilitate seamless patient care.
- Obtained and documented referrals for specialized services.
- Triage scheduling needs and coordinated appointments effectively to optimize clinic flow.
- Collected copays, deductibles, and outstanding balances to ensure financial compliance.
- Maintained efficient daily operations in a busy office serving physical therapy and physician patients, ensuring scheduling accuracy and exceptional patient support.
- Utilized modmed and theraoffice systems for efficient management of patient records.
Patient Service Coordinator
Hartford Healthcare Medical Group
Norwich
09.2020 - 03.2025
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Used Epic to maintain electronic patient files, successfully maintaining patient files.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Patient Service Representative
Robert Half
Norwich
05.2020 - 09.2020
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Access Representative
Middlesex Emergency Department
Westbrook
01.2019 - 08.2019
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Participated in cross-training initiatives, enhancing the team's ability to provide comprehensive support across various departments within the hospital setting.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
Education
Certification - Medical Administration
Quinnebaug Valley Community College
Danielson, CT05-2018
High School -
Horn Lake High School
Horn Lake, MS05-2011
Skills
- Patient Registration
- Follow-up care coordination
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- HIPAA Compliance
- Problem-Solving
- Medical Terminology
- EPIC
- EPIC charting
- Electronic health records
Accomplishments
- For the month of April- Achieving the highest number of patient account collections AND the highest dollar amount for the month, with an outstanding total of 129 patient accounts totaling $17,113. 😊
- For the month of December - achieving the highest number of patient account collections for the month, with an outstanding total of 103 patient accounts
- For the month of June 2026 I was recognized for doing a wonderful job with upfront collections.
Timeline
Front Desk Specialist
Middlesex Orthopedic Surgeons
03.2025 - Current
Patient Service Coordinator
Hartford Healthcare Medical Group
09.2020 - 03.2025
Patient Service Representative
Robert Half
05.2020 - 09.2020
Patient Access Representative
Middlesex Emergency Department
01.2019 - 08.2019
Certification - Medical Administration
Quinnebaug Valley Community College
High School -
Horn Lake High School