Xochilt Gonzalez
Westminster,CO
Summary
Dynamic Business Development Coordinator with proven expertise in CRM management and customer acquisition at Mike Shaw Subaru. Recognized for enhancing team performance through effective staff training and exceptional service delivery. Adept at lead prospecting and maintaining composure under pressure, driving significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Development Coordinator
Mike Shaw Subaru
02.2023 - 07.2025
- Coordinated scheduling and appointment setting
- Managed documents and records with accuracy
- Facilitated materials distribution and workflow support
- Recorded minutes and reviewed contracts
- Delivered strong teamwork and collaboration
- Utilized customer tracking and office systems effectively
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handeled a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Retail Sales Manager
Big 5 Sporting Goods
08.2022 - 02.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Associate of Arts - General Studies
Citrus College
Glendora, CA07-2013
Associate of Science - Pharmacology
East S.G.V Regional Occupation Program And Technical Center
Glendora, CA03-2019
Skills
- CRM management
- Customer acquisition
- Lead prospecting
- Staff training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- HubSpot Inbound Sales Certification Training - 3 hours
- Google Analytics Certification Training - 3 hours
Timeline
Business Development Coordinator
Mike Shaw Subaru
02.2023 - 07.2025
Retail Sales Manager
Big 5 Sporting Goods
08.2022 - 02.2023
Associate of Arts - General Studies
Citrus College
Associate of Science - Pharmacology
East S.G.V Regional Occupation Program And Technical Center
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