Xochitl Aranza-Ramirez
Dallas,TX
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Bilingual in Spanish and English.
Overview
10
10
years of professional experience
Work History
Associate
Strada Education
Dallas, Tx
09.2022 - 05.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Teacher's Assistant
Trinity Basin Preparatory
Dallas, TX
06.2019 - 11.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
Help Desk Agent
Brinks Home Security
Dallas, TX
05.2013 - 06.2019
- Used ticketing systems to manage and process support actions and requests.
- Compiled and accurately entered data for each customer encounter to record in system.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Supported the collections aspects of dealer resolution accounts.
Education
Associate of Arts - Early Childhood Education
Dallas College
Dallas, TX12.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Oral communication
- Data Entry
Languages
span
Native or Bilingual
Timeline
Associate
Strada Education
09.2022 - 05.2023
Teacher's Assistant
Trinity Basin Preparatory
06.2019 - 11.2021
Help Desk Agent
Brinks Home Security
05.2013 - 06.2019
Associate of Arts - Early Childhood Education
Dallas College
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