Xochitl Tlacuatl Juarez
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Always up to help out the team and reliable when given a task to complete.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
11.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Crew Trainer
McDonald's
11.2021 - 11.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Provided coaching and mentoring to employees.
Crew Member
McDonald's
11.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Business - Music Business
Columbia College Chicago
Chicago, Illinois05.2026
High School Diploma -
Chicago Bulls College Prep
Chicago, Illinois06.2022
Skills
- Multitasking Abilities
- Planning and Coordination
- Problem-Solving
- Decision-Making
- Self-Motivated
- Managing Laborers
Certification
- Speaking— Advanced Reading — AdvancedWriting — Advanced Translating — Advanced
- SpanishSpeaking— Advanced Reading — AdvancedWriting — Advanced Translating — Advanced
- American Sign Language
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
availability
- Sunday — Morning 8am-4pm; OFF. ; Depending on location, if needed earlier, that could be rearranged.
- Monday — Morning 9am- 8pm
- Tuesday — 4pm-10pm ; Depending on location, if needed to stay late, that could be rearranged.
- Wednesday — 9am-7pm, ; OFF ; Depending on location, if needed earlier or to stay late that could be rearranged.
- Thursday —OFF ; FULL SCHOOL DAY
- Friday — 8am-5pm ; Depending on location, if needed to stay late, that could be rearranged
- Saturday — NOT AVAILABLE
- Full time College student, typically only with 3 school days, schedule may vary through each semester, Can stay late any Days that I don’t have school in the morning the following day -Preferably 2 weekdays off and one weekend day off-If possible weekends off, could work full weekdays
Timeline
Shift Manager
McDonald's
11.2022 - 07.2023
Crew Trainer
McDonald's
11.2021 - 11.2022
Crew Member
McDonald's
11.2020 - 11.2021
Bachelor of Business - Music Business
Columbia College Chicago
High School Diploma -
Chicago Bulls College Prep
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