Xochitl Ruvalcaba
Wilmington,CA
Summary
Reliable and personable professional with several years of customer service experience in fast-paced environments. Skilled in communication, organization, and problem solving while maintaining a welcoming and professional atmosphere. Bilingual in English and Spanish and proficient in Microsoft Office programs including Word and Excel. Known for strong work ethic, adaptability, and the ability to quickly learn new systems and responsibilities.
Overview
7
7
years of professional experience
Work History
Team Associate
In-N-Out Burger
Torrance, California
07.2021 - Current
- Delivered friendly and efficient customer service in fast-paced environment, enhancing customer satisfaction
- Resolved customer concerns professionally, ensuring positive experiences and loyalty
- Exhibited reliability, punctuality, and strong teamwork, contributing to team cohesion
- Communicated clearly with customers and team members
- Processed cash and card payments using POS systems during busy shifts.
- Maintain organization and cleanliness during busy shifts
Marketing Assistant
RuvalcabaMade
Los Angeles, California
06.2019 - Current
- Assisted in managing social media accounts by posting product photos, promotions, and updates to increase brand visibility.
- Helped develop marketing ideas and promotional strategies to attract customers at community events and markets.
- Engaged with customers in person to explain products, answer questions, and build brand relationships.
- Supported product presentation and booth setup at flea markets to create an appealing shopping experience.
- Contributed to increasing sales through direct customer interaction and product recommendations.
- Assisted with inventory organization and product preparation before events and markets.
Education
Bachelor of Business Administration - Finance
California State University, Long Beach
Long Beach, CA06-2027
Associate of Arts - Business Administration, Economics
Los Angeles Harbor College
Wilmington, CA06-2025
Skills
- Customer Service
- Phone skills
- Communication
- Problem solving
- Conflict resolution
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Data entry
- Document organization
- Organization
- Multitasking
- Attention to detail
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Team Associate
In-N-Out Burger
07.2021 - Current
Marketing Assistant
RuvalcabaMade
06.2019 - Current
Bachelor of Business Administration - Finance
California State University, Long Beach
Associate of Arts - Business Administration, Economics
Los Angeles Harbor College