Xotchitl Medrano
Austin,TX
Summary
Resourceful Supervisor with over 9 years of experience in the plasma field, monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and development.
Overview
10
10
years of professional experience
Work History
Center Supervisor
CSL Plasma
Round Rock, TX
04.2021 - Current
- Performed administrative tasks such as ordering supplies, scheduling maintenance visits.
- Developed and implemented policies and procedures for center operations.
- Provided feedback to team members regarding job performance improvement opportunities.
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
- Trained new staff on operational processes, customer service standards, and safety protocols.
- Coached staff members to develop long-term career goals.
Service Supervisor
Parrish & Co.
Round Rock, TX
06.2020 - 04.2021
- Oversaw and assigned technician routes
- Handled builder complaints
- Ordering and inventory of cabinetry supplies
Center Director
Kedplasma/Immunotek Biocenters
Longview , TX
10.2017 - 01.2020
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Provided guidance on professional development opportunities for staff members.
- Responsible for day to day operations
- Oversaw and drove KPI goals, budget, CPL and inventory management
- Worked jointly with Quality team to endure center and personnel was in compliance with OSHA, CLIA and other regulatory agencies
- Traveled to centers to evaluate center efficiency and provided improvement and development plans to leadership and Regional Directors
- Participated and collaborated with Quality during all audits
- Performed duties as assigned to support business needs
Interim Center Manager
Kedplasma
Shreveport, LA
03.2019 - 08.2019
- Focused on repairing physical center
- Helped develop center quality personnel
- Handled employee concerns
- Coordinated scheduling and travel for coverage
- Implemented several best practices and processes to improve center efficiency while improving staff moral
- Worked closely with Regional Operations and Quality during transition for new center leadership team
Assistant Manager
Immunotek Bio Centers
Longview, TX
07.2016 - 10.2017
- Jointly worked with Center Director to build new center culture and practices as center grew
- Oversaw and coordinated all center training and NHO while keeping an open line of communication with corporate training to ensure training deadlines were met and center staff was in compliance with SOP's
- Trained and developed management personnel for new centers within company
- Managed and resolved and staff and donor issues
- Oversaw KPI's while setting and meeting goals with staff
- Corrective and Preventative action reporting
- Inventory management
Sr Phlebotomist
BPL Plasma
Austin, TX
05.2014 - 07.2016
- Provided support to group leads
- navigated donor traffic and flow
- trainer for donor floor and processing
Education
Del Valle High School
Del Valle, TX06-2013
Skills
- Workplace Safety
- Training and Mentoring
- Processes and Procedures
- Inventory Oversight
- PCS2 Technician
Timeline
Center Supervisor
CSL Plasma
04.2021 - Current
Service Supervisor
Parrish & Co.
06.2020 - 04.2021
Interim Center Manager
Kedplasma
03.2019 - 08.2019
Center Director
Kedplasma/Immunotek Biocenters
10.2017 - 01.2020
Assistant Manager
Immunotek Bio Centers
07.2016 - 10.2017
Sr Phlebotomist
BPL Plasma
05.2014 - 07.2016
Del Valle High School
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