Xuan Ngo
Florence,Alabama
Overview
14
14
years of professional experience
Work History
Sales Manager
Orient Commercial Bank
Ho Chi Minh , Vietnam
05.2015 - 11.2024
- Manage a team developing new customers for secured loans, credit cards, savings accounts, and insurance.
- Recruit, train, monitor, and motivate employees to complete our KPI.
- Create a business plan to achieve our KPI, and, along with my employees, work toward its implementation.
- Track customer repayment progress to ensure the bad debt ratio remains below the bank's allowed rate.
- Compare our offerings with those of competitors, and collaborate with the HO departments to enhance our products and customer service.
Team Leader
Vietnam Prosperity Joint Stock Commercial Bank
Ho Chi Minh , Vietnam
05.2013 - 04.2015
- Manage a team with a team size of 15 to 20 employees, and develop new customers for unsecured loans and credit cards.
- Recruit, train, and manage the team to ensure we meet our monthly KPIs.
- Work with the HO department to improve product and customer service.
Team Leader
Prudential Vietnam Finance Company
Ho Chi Minh , Vietnam
09.2010 - 04.2013
- Manage a team with a team size of 20 to 25 Sales Agents, and develop new customers for unsecured loans.
- Recruit, train, and manage a team to ensure we meet our KPIs.
- Collaborate with the HO department to enhance our product offerings and improve customer service.
- I worked as a Sales Agent from September 2010 to March 2012, and I was promoted to Team Leader in April 2012.
Education
MBA - HR Management
University of North Alabama
Florence, AL12-2026
Skills
- Recruitment strategies
- Performance management
- Customer relationship management
- Presentation skills
- Business planning
- Decision-making
- Self motivation
- Sales plan implementation
- Staff training and development
Timeline
Sales Manager
Orient Commercial Bank
05.2015 - 11.2024
Team Leader
Vietnam Prosperity Joint Stock Commercial Bank
05.2013 - 04.2015
Team Leader
Prudential Vietnam Finance Company
09.2010 - 04.2013
MBA - HR Management
University of North Alabama
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