Xyaxia McHellon
Orange Park,Fl
Summary
To excel in this field with hard work, perseverance and dedication. Business-minded with exemplary skills in customer service, time management and service coordination. Bringing over 10 years of related experience combined with superior mathematical abilities. Pursuing similar position with expanding insurance company. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
State Farm Auto and Property Certified
State Farm
04.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Florida All Lines Adjuster
Home Improvement Network
04.2024 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
Business and salon owner
Stylez by Xyaxia
05.2015 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
Inbound Retention Agent
Bernard Bpo Call Center
09.2021 - 04.2024
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Developed rapport with clients by understanding their needs and offering tailored solutions.
- Increased client retention rates through personalized service and relationship building.
Education
Frank H Peterson
06.2016
Skills
- Problem solving, Critical thinking, Fast learning, well organized, committed and dedicated to completing assigned tasks in a reasonable and timely fashion
- Claims Processing
- Insurance policy coverage knowledge
- Best Practices Implementation
Leadership Experience
Diligent, creative, hardworking, on time
Communication Skills
Excellent written and verbal communication skills
Certification
- AIE - Accredited Insurance Examiner
- Cosmetologist License
Timeline
State Farm Auto and Property Certified
State Farm
04.2024 - Current
Florida All Lines Adjuster
Home Improvement Network
04.2024 - Current
Inbound Retention Agent
Bernard Bpo Call Center
09.2021 - 04.2024
Business and salon owner
Stylez by Xyaxia
05.2015 - Current
Frank H Peterson