Xzabian Thompson
Dalton,Georgia
Summary
Dedicated customer service representative with proven skills in active listening, problem resolution, and complaint handling. Committed to enhancing customer satisfaction through effective communication and relationship building.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Aarons Furniture Store
Dalton, GA
01.2022 - 06.2023
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Assisted in managing inventory levels to ensure product availability and optimize sales.
- Trained new staff on customer service protocols and store policies to improve team performance.
- Processed transactions accurately, maintaining compliance with company policies and procedures.
- Provided product knowledge support to customers, facilitating informed purchasing decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Associate
Lowes Home Improvment
Dalton, GA
05.2019 - 08.2021
- Assisted customers with product selection and provided expert advice on home improvement projects.
- Maintained organized inventory displays to enhance customer shopping experience and streamline product accessibility.
- Collaborated with team members to ensure efficient store operations and exceptional service delivery.
- Oversaw transaction accuracy using point-of-sale systems, prioritizing customer satisfaction and efficiency at checkout.
- Trained new associates on operational procedures and customer service best practices to improve team efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Cyber Security Fundamentals - Cyber Security
Georgia Northwestern Technical College
Rome, GA05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Appointment scheduling
- De-escalation techniques
- Live chat support
- Account updating
- Reading comprehension
- Spreadsheets
- Escalation management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Aarons Furniture Store
01.2022 - 06.2023
Sales Associate
Lowes Home Improvment
05.2019 - 08.2021
Cyber Security Fundamentals - Cyber Security
Georgia Northwestern Technical College