Xzanthia Scott
Birmingham,Al
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
1
1
year of professional experience
Work History
Account Associate
T-Mobile
02.2025 - 07.2025
- Provided technical and billing support to customers, handling over 50 calls daily in a high-volume environment.
- Resolved account issues with patience and professionalism, ensuring customer satisfaction.
- Maintained data accuracy while navigating multiple systems.
- Built rapport with diverse customers and de-escalated concerns tactfully.
- Educated customers on product features and promotions.
- Developed and maintained relationships with clients to ensure their satisfaction with services provided.
Customer Service Representative
Lowes Home Improvment
03.2024 - 10.2024
- Assisted customers at the returns desk and sales floor with product questions and exchanges.
- Helped train new hires on customer systems and phone etiquette.
- Answered multi-line phones and transferred calls to appropriate departments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
Education
High School Diploma -
Hueytown High
Hueytown, AL05-2021
Skills
- Technical support
- Billing resolution
- Data accuracy
- Customer education
- Cash handling
- Customer relationship management
- Documentation filing
- Multi-line phone operation
- Product education
- Conflict resolution
- Payment plans
- Collections
Timeline
Account Associate
T-Mobile
02.2025 - 07.2025
Customer Service Representative
Lowes Home Improvment
03.2024 - 10.2024
High School Diploma -
Hueytown High
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