Xzavier Price
Computer Technician
Poplar Bluff,Missouri
Summary
Customer-oriented and committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to numerous calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative/ Tech Sales Consul
Office Depot
Poplar Bluff, Missouri
03.2018 - 08.2020
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Performed computer repair, and troubleshooting
- Performed cell phone repair, and troubleshooting
Assistant Manager
RadioShack
Poplar Bluff, MO
06.2016 - 05.2017
- Provide Customer service by greeting and assisting customers, and responding to customer inquiries
- Resolve customer issues
- Examine merchandise to ensure that it is correctly priced and displayed
- Answer questions regarding the store and its merchandise
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Exchange merchandise for customers and accept returns
- Open and close cash registers, preforming tasks such as counting money, separating charge slips, coupons, and making deposits
Mobility Manager
Sprint
Poplar Bluff, MO
10.2016 - 03.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Hire, Train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising
- Receive payment by cash, check, credit cards, or automatic debit cards
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Open and close cash registers, preforming tasks such as counting money, separting coupons, balancing cash drawers, and making deposits
- Exchange merchandise for customers and accept returns
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
Assistant Manager
Brick Oven Pizza Co
Poplar Bluff, MO
07.2015 - 05.2016
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Check with customers to ensure that they are enjoying their meals and take action to correct and problems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints regarding sales and service
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Perform cleaning duties such as sweeping and mopping floors, vacuuming carpet, tidying server station, taking out trash, or checking and cleaning bathrooms
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, balancing cash drawers, and making deposits.
Education
High School Diploma -
Poplar Bluff Senior High
A+ certification in Computer Maintenance Technology -
Poplar Bluff Technical Career Center
Poplar Bluff, MO 08.2010 - 05.2012
Skills
Customer Service
Troubleshooting
Customer retention
Technical support
Timeline
Customer Service Representative/ Tech Sales Consul
Office Depot
03.2018 - 08.2020
Mobility Manager
Sprint
10.2016 - 03.2017
Assistant Manager
RadioShack
06.2016 - 05.2017
Assistant Manager
Brick Oven Pizza Co
07.2015 - 05.2016
A+ certification in Computer Maintenance Technology -
Poplar Bluff Technical Career Center
08.2010 - 05.2012
High School Diploma -
Poplar Bluff Senior High