Xzavrion Ferguson
Houston,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Shift Supervisor
MAS Group
Houston, Texas
04.2025 - Current
- Supervised team during shifts, facilitating efficient daily operations.
- Coordinated staff schedules to optimize coverage and enhance service delivery.
- Trained new employees on safety protocols and operational procedures, ensuring compliance and readiness.
Stocker
Kroger
Houston, Texas
08.2023 - 01.2025
- Operated unloading equipment to streamline delivery processes.
- Collaborated with team to quickly restock high-demand items, ensuring product availability.
- Organized and stocked shelves to enhance product visibility. with products to maintain organized displays.
- Monitored inventory levels and reported shortages, facilitating timely restocking efforts.
- Assisted customers in locating items throughout the store.
- Ensured cleanliness of aisles and storage areas during shifts.
- Trained new staff on stocking procedures and safety protocols.
Assistant Store Manager
Oreilly Auto Pats
Houston, TX
12.2021 - 03.2024
- Coordinated daily store operations and supported team management to enhance workflow.
- Trained new staff on customer service and store policies.
- Oversaw inventory levels to ensure stock availability across all product categories. to ensure availability of essential auto parts.
- Managed and organized inventory to optimize stock levels and ensure timely replenishment.
- Assisted customers in selecting appropriate auto parts for various vehicle models.
- Conducted regular product training sessions for team members on new arrivals.
- Maintained accurate inventory records of all products in stock.
- Analyzed productivity reports, discussing with senior management at sales meetings.
- Processed customer orders quickly and accurately.
Assistant Store Manager
7 Eleven Franchise
Houston, Texas
06.2020 - 02.2022
- Trained new staff on customer service and store policies to ensure high service standards.
- Handled cash register transactions and balanced cash drawers.
- Oversaw inventory levels and replenished shelves.
- Resolved customer inquiries and complaints to enhance customer satisfaction and loyalty.
- Implemented promotional displays that increased product visibility and drove customer engagement.
- Ensured store cleanliness and merchandise organization standards.
- Assisted in daily store operations and team management.
Education
Houston Can Academy
Houston , TXSkills
- Staff supervision
- Training development
- Operational coordination
- Schedule management
- Conflict resolution
- Attention to detail
- Effective communication
- Cash handling
- Time management
- Employee training
- Sales monitoring
- Staff development
- Policy enforcement
- Safety
- Safety awareness
- Workplace safety
- Drawer assignments
- Positive attitude
- Dependability
Languages
English
Native/ Bilingual
Certification
- Serv safe
References
References available upon request.
Timeline
Shift Supervisor
MAS Group
04.2025 - Current
Stocker
Kroger
08.2023 - 01.2025
Assistant Store Manager
Oreilly Auto Pats
12.2021 - 03.2024
Assistant Store Manager
7 Eleven Franchise
06.2020 - 02.2022
Houston Can Academy