Hannah LaCasse
Waynesboro,PA
Summary
Dynamic and customer-focused professional with extensive experience at The Rock Sports Bar. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Highly reliable team player, adept at resolving issues and fostering a positive environment, while managing cash handling and inventory effectively.
Overview
15
15
years of professional experience
Work History
Bartender
The Rock Sports Bar
Martinsburg, WV
01.2022 - Current
- Managed large customer groups during special events, evenings, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to protocols for opening and closing the bar, guaranteeing shift readiness.
Parts Specialist
The Peterbilt Store
08.2021 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Assistant Bar Manager
Park Tavern Sports Bar
Waynesboro, PA
07.2015 - 04.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Assisted Bar Manager in implementing expense control strategies.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
Crew Member
Rutters Gas Station
Chambersburg, PA
07.2012 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Technical Service Advisor
Travel Center
Greencastle, PA
07.2017 - 04.2021
- Served as primary point of contact for triaging technical issues.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 60%.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
Sales Specialist
Victoria's Secret & PINK
Hagerstown, MD
11.2015 - 04.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Customer Service Supervisor
Kmart, Sears Holding
Waynesboro, PA
03.2010 - 03.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Photography
PI Photography
Online 02.2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Clear and effective communication
Timeline
Bartender
The Rock Sports Bar
01.2022 - Current
Parts Specialist
The Peterbilt Store
08.2021 - Current
Technical Service Advisor
Travel Center
07.2017 - 04.2021
Sales Specialist
Victoria's Secret & PINK
11.2015 - 04.2018
Assistant Bar Manager
Park Tavern Sports Bar
07.2015 - 04.2024
Crew Member
Rutters Gas Station
07.2012 - 12.2021
Customer Service Supervisor
Kmart, Sears Holding
03.2010 - 03.2017
Photography
PI Photography