Yacine Fall
Katy,USA
Summary
Dedicated and reliable professional with extensive experience in retail and customer service, recognized for strong interpersonal skills and a commitment to delivering exceptional service. I aim to leverage my expertise in a dynamic environment, focusing on providing high-quality service, ensuring smooth operations, and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Timewise Gas station
Cypress, Texas
10.2022 - Current
- Maintained cleanliness of store environment including floors, windows, displays
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change
- Restocked shelves as needed to ensure sufficient inventory levels
- Greeted customers and provided exceptional customer service
- Processed returns, exchanges, and refunds in accordance with company policies
- Handled customer complaints in a professional manner
- Developed trusting relationships with customers by making personal connections
- Trained new team members in cash register operation, stock procedures, and customer services
Sale Associate-Customer Service
Target
Cypress, TX
05.2020 - 09.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted with shelf-stocking responsibilities and organizing displays. Additional job responsibilities include maintaining a clean work environment and operating cash registers during busy hours.
- Engaged customers in friendly, professional dialogue to determine needs.
Team Member
McDonald's Restaurant
Paris, France
05.2019 - 04.2021
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Collaborated with team members to maximize productivity and efficiency
- Assisted customers with product selection and ordering process
- Followed all health department guidelines for safe food handling practices
- Prepared food items such as hamburgers, fries, sandwiches, salads, according to restaurant standards
- Greeted customers and took their orders in a friendly and efficient manner
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
Education
Degree - Strategy and Business Economics (Marketing and HR option)
Pantheon Sorbonne University Paris 1
Paris, FR01.2022
High School Diploma - Business Information Systems option
Economic Technical Institute Carlo Matteucci
IT01.2018
Associate of Applied Science - Computer And Information Sciences
Lone Star College System
Cypress, TXSkills
Customer Service Excellence: Proven track record in providing outstanding service, resolving customer issues, and maintaining high customer satisfaction ratings
Retail Operations: Experienced in managing retail tasks such as stocking, inventory management, and point-of-sale transactions
Handling Sensitive Materials: Skilled in loading and unloading nuclear medication, ensuring strict compliance with safety guidelines, and regulatory standards
Attention to Detail: Strong ability to manage detailed tasks, monitor safety protocols, and ensure accurate record-keeping
Communication and People Skills: Excellent communicator with a knack for building rapport with customers, team members, and supervisors
Safety and Compliance: Knowledgeable in following industry-specific safety procedures and regulations, particularly in handling hazardous materials
Languages
Italian
Native/ Bilingual
French
Full Professional
Wolof
Native/ Bilingual
Timeline
Sales Associate
Timewise Gas station
10.2022 - Current
Sale Associate-Customer Service
Target
05.2020 - 09.2022
Team Member
McDonald's Restaurant
05.2019 - 04.2021
Degree - Strategy and Business Economics (Marketing and HR option)
Pantheon Sorbonne University Paris 1
High School Diploma - Business Information Systems option
Economic Technical Institute Carlo Matteucci
Associate of Applied Science - Computer And Information Sciences
Lone Star College System
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