Summary
Overview
Work History
Education
Skills
Timeline
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Yacira Santos

Cape Coral,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Social Media Manager Intern

Boats And Fun
01.2022 - 10.2022
  • Created engaging content to catch attention of potential customers across platforms for Instagram, Facebook, and TikTok, resulting in 40% increases in sales and brand recognition
  • Optimized website content and images to improve search engine rankings.
  • Managed and closed reservation calls to increase bookings through both phone and email channels, by maintaining strong knowledge of resort products, services, and facilities.

Administrative Assistant

L & W Supply
10.2022 - Current
  • Execute end-of-month and end-of-year procedures with precision, meticulously handling customer account closures for invoices and liens.
  • Demonstrate a vigilant approach to record-keeping, routinely conducting audit readings and meticulously monitoring accounting transactions to maintain data integrity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Exercise notary authority to validate documents, consistently ensuring correct personal identification and adherence to government-issued paperwork, enhancing document authenticity and compliance.

Customer Service Representative

Refinery Number One
12.2020 - 03.2022
  • Utilized a range of e-commerce platforms, including Zendesk, Jane, Etsy, Wayfair, and Faire, to provide comprehensive remote customer assistance and support.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized MS software such as Teams, Outlook, Word, and Excel for data entry and record-keeping.
  • Spearheaded product promotion efforts by leveraging a combination of social media marketing channels and innovatively created enticing product deals, descriptions, images, and prices leading to a 30% increase in sales.

Arcade Manager & Ropes Course Instructor

Gator Mikes Family Fun Park
12.2018 - 03.2020
  • Conducted group lectures and hands-on demonstrations to educate customers on essential safety procedures.
  • Trained and mentored 10 new personnel hired to fulfill various roles.
  • Operated register for cash, check, and credit card transactions with excellent accuracy levels as well as processing refunds and exchanges in accordance with company policy.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

Bachelor of Arts - Hospitality Administration And Management

University of Florida
05.2024

Certificate of completion in Word, Excel, PowerPoint, and Outlook -

Skills

  • Microsoft Suite ( Word, Excel PowerPoint, Outlook, Teams)
  • Financial Accountability
  • Account & Logistics Management
  • Marketing & Data Analytics
  • Customer Engagement
  • Social Media and Promotions

Timeline

Administrative Assistant

L & W Supply
10.2022 - Current

Social Media Manager Intern

Boats And Fun
01.2022 - 10.2022

Customer Service Representative

Refinery Number One
12.2020 - 03.2022

Arcade Manager & Ropes Course Instructor

Gator Mikes Family Fun Park
12.2018 - 03.2020

Bachelor of Arts - Hospitality Administration And Management

University of Florida

Certificate of completion in Word, Excel, PowerPoint, and Outlook -

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Yacira Santos