Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Yadhira Villa

Des Moines,IA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Family Dollar
06.2019 - 07.2022
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed satisfaction customeatisfaction go
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.

CAP Team 2 Associate

Walmart
11.2017 - 08.2018
  • Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Coached team on best practices for shipment, sales floor replenishment and product presentation.

Front End Cashier

Seafood City Supermarket
02.2011 - 08.2016
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.

Education

GED -

Chula Vista Adult
4th Street Chula Vista CA
03.2011

Skills

  • Customer Service
  • Sales Activities
  • Retail Knowledge
  • Customer Relationship Management

Timeline

Assistant Manager

Family Dollar
06.2019 - 07.2022

CAP Team 2 Associate

Walmart
11.2017 - 08.2018

Front End Cashier

Seafood City Supermarket
02.2011 - 08.2016

GED -

Chula Vista Adult

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Yadhira Villa