Summary
Overview
Work History
Education
Skills
Timeline
Generic

YADIEL SUAREZ

Miami,FL

Summary

Highly motivated Senior Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Senior Sales Associate

Apple Inc.
02.2022 - 01.2023
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed sales plans to increase market share, customer base and revenue.
  • Collaborated with store and key partners, facilitating team in adapting to updated sales floor workflows utilizing POS system more than 106% of time.
  • Trained, coached, and mentored new sales associates for maximum performance

Training Coordinator

Apple Inc.
01.2019 - 02.2022
  • Created and maintained detailed training records and reports for management review.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Worked with central management to identify, plan, align, and address training needs.
  • Developed and executed strategies to improve training program performance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Planned and conducted staff trainings with emphasis on team and personal development .
  • Trained and mentored 30 new personnel hired to fulfill various roles

Sales Specialist

Apple Inc.
06.2017 - 01.2019
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Interacted with approximately 20 customers daily to provide personalized product guidance, resolve issues and open new accounts

Education

Bachelor of Arts - Game Design

The Art Institute of Atlanta
Arlington, VA
06.2013

Master of Arts - Game Design

Academy of Art University
San Francisco, CA

Skills

  • Motivational Speaking
  • Customer Transactions
  • Solution Optimization
  • Team Leadership
  • Mentoring
  • Customer Queries
  • Teamwork and Collaboration
  • Classroom Expertise

Timeline

Senior Sales Associate

Apple Inc.
02.2022 - 01.2023

Training Coordinator

Apple Inc.
01.2019 - 02.2022

Sales Specialist

Apple Inc.
06.2017 - 01.2019

Bachelor of Arts - Game Design

The Art Institute of Atlanta

Master of Arts - Game Design

Academy of Art University

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YADIEL SUAREZ