Yadira Aguilar
Dallas
Summary
Results-driven healthcare administrator with a strong background in retail leadership and call center operations. Expertise in managing front desk functions, verifying insurance benefits, and addressing customer concerns while upholding service excellence. Bilingual in English and Spanish, with strong communication, organizational, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
CareNow Urgent Care
Dallas
09.2025 - Current
- Coached front desk representatives on performance enhancement through on-site guidance.
- Identified improvement areas via audits and metrics, enabling real-time coaching.
- Supported clinics with patient registration, insurance verification, and scheduling duties.
- Collaborated with center managers to boost workflow efficiency and patient experience.
- Monitored key performance indicators to implement quality compliance action plans.
- Conducted debrief sessions, providing constructive feedback for continuous improvement.
- Assisted in training team members on front desk processes and system updates.
- Ensured operations adhered to company policies and regulatory requirements.
Front Desk Representative
CareNow Urgent Care
Dallas
11.2021 - 09.2025
- Delivered exceptional customer service by greeting and assisting patients.
- Verified insurance eligibility and outlined patient benefits for clear understanding.
- Maintained accurate records during patient registration for streamlined operations.
- Coordinated appointment scheduling and managed patient flow effectively.
- Explained billing information and collected payments accurately from patients.
- Ensured adherence to company policies and healthcare regulations at all times.
- Addressed and resolved patient concerns promptly to maintain professionalism.
Customer Care Representative
Alorica
Dallas
10.2020 - 10.2021
- Resolved customer concerns promptly, contributing to sustained high satisfaction levels.
- Assisted customers with prescription and healthcare inquiries, enhancing overall satisfaction.
- Provided accurate details on services and benefits, improving customer understanding.
- Managed confidential information in compliance with company policies.
Education
High School Diploma -
Stanley High School
01-2020
Skills
Front desk operations
- Patient registration
- Appointment scheduling
- Insurance verification
- Customer service
- Call center support
- Administrative support
- Cash management
- Inventory management
- Microsoft Office proficiency
- Team collaboration
- Team leadership
- Conflict resolution
- Time management
- Bilingual in English and Spanish
- Performance coaching
Timeline
Front Desk Coordinator
CareNow Urgent Care
09.2025 - Current
Front Desk Representative
CareNow Urgent Care
11.2021 - 09.2025
Customer Care Representative
Alorica
10.2020 - 10.2021
High School Diploma -
Stanley High School